Although simplisafe is capable of home automation integrations, it pales in comparison when we consider the number of platforms nest is compatible with. I am filling out the permit for a home security system and they ask for a phone number to simplisafe. Simplisafe is a doityourself security provider that offers basic security features, including burglary alarms, fire detectors, carbon monoxide sensors, freeze sensors, and flood sensors. View and download simplisafe base station owners manual online. Is there a simplisafe number that should be used by police. The simplisafe doityourself home security system lives up to its name with straightforward pricing and basic equipment offerings. I have listed two numbers in the primary contact phone number.
I would like to know the number for the dispatch services so that i may add their phone number to my cell phone as allowed callers. If the designated safe word is not provided when the monitoring team calls after an alarm, simplisafe will dispatch the police. The smart home security systems with the best privacy. Can someone please tell me the phone numbers of the simplisafe dispatch offices so i dont block the numbers from my phone. We purchased a camera as part of the package but could not get it to work. Caller id number from simplisafe wireless security system. Simplisafe s customer support is open 7 days a week from 9.
You have two slots for your primary numbers which means you can have either one or two numbers contacted. Currently, simplisafe protects over 2 million americans and that number is quickly rising. Other simplisafe products include glassbreak sensors and temperature monitors. However, an independent forensic analysis shoots holes in the companys model, claims and technology. We just posted this same announcement under the emergency dispatch forum. Find out if simplisafe monitoring is the right home security system for your home. Simplisafes lineup of equipment includes various sensors and other useful devices and features with each package. Apr 06, 2020 if you want to secure and monitor your home from afar without spending a bundle or signing a longterm contract, theres a lot to like about the versatile and easytouse diy simplisafe home. If the triggered alarm was not an accident, dispatch will be sent out immediately. The simplisafe home security app lets you control your simplisafe security system from anywhere in the world. We wanted to take the opportunity to let you know of a slight change in the dispatch procedure that will affect you. Nov 18, 2019 ron, unfortunately there is nothing we can do to help you get your full refund. In addition to being able to install it yourself you dont have to sign up to a long term contract with an alarm monitoring company. Adt monitoring and simplisafe both sell wireless alarm systems but offer very different deals and equipment.
The systems are an inexpensive, easytoinstall alternative to traditional home security options. If youre not certain which system you have, you can tell the difference here. Then, the new owner can set up their own monitoring with the serial number of the base station. Monitoring simplisafe uses 247 cellular monitoring, so you dont need a phone line, and even if a phone line is cut, the system will still be able to call for help. Simplisafe diy security system investigation yields disturbing results diy home security systems provider simplisafe has quickly amassed a large customer base. Simplisafe also offers a threeyear warranty on its equipment compared to rings oneyear. How do i reach the emergency dispatch service if i. Simplisafe systems include a base unit and a keypad, and a variety of peripheral sensors including door sensors, motion detectors, and smoke detectors.
How do i transfer ownership of my simplisafe account. Also included is a medical alert panic button on your key fob to dispatch emergency medical services to your home. The companys monitoring team will contact you if the alarm goes off. Simplisafe launches selfinstall smart home security systems. Do you mean during an emergency or do you mean for customer service. My girlfriend and i have different work schedules, and i am unable to be contacted during work. Continue reading to learn more about how to allow a new owner to take over your simplisafe system. Simplisafe is a home security company that offers diy systems with a low monitoring cost. Simplisafe protect home security system white ss301 best buy. Simplisafe base station owners manual pdf download. Simplisafe customer support is closed on the following holidays. To transfer ownership of a simplisafe home security system, you must first cancel your active monitoring account. Simplisafe is appealing to those in search of home security because of the low monthly monitoring fees.
In the event of an alarm, our emergency dispatch center will contact you using the numbers you provided when the service was activated. Keep your home safe from intruders and threats with the simplisafe home security system. Wireless home security system is an awardwinning wireless home security system for every room, door, and window. Simplisafe 12 piece wireless home security system whd camera. Simplisafe offer valid only for those who purchase a new simplisafe system that includes at least one 1 base station, one 1 keypad and one 1 additional sensor. Without a plan, your system will still function as a siren, but we wont be able to dispatch police or call you to alert you to a breakin at home.
What are the phone numbers of the dispatch so i dont. Our systems are self installed and self maintained, so when issues arise with the sensors, your keypad will notify you of any problems and then we offer over the phone support and troubleshooting guidance, meaning that there are no costly charges for engineers to come out to the property. How do i reach the emergency dispatch service if i need to. I apologise that you feel you havent had the service you expected. For the extra 10 bucks a month, you get mobile control meaning you can check on the alarm from your phone. Simplisafe s lineup of equipment includes various sensors and other useful devices and features with each package. Systems feature fast, 247 police dispatch, and no contract is required. Defend your home from intruders with this simplisafe security system. We aim to provide education for the public, and we are not associated with any specific home security company. Secondary numbers are contacted if an alarm is triggered and the primary number is unavailable. Its easy to activate your emergency dispatch service.
Please remember, you will need to provide them with your safeword in order to cancel dispatch. I didnt pick up because i didnt recognize the phone number so the police ended up coming out. Monitoring is not just for burglary but also includes flood, fire, freeze, and carbon monoxide. Simplisafe was founded in 2006 in cambridge, massachusetts, by chad laurans and his wife eleanor. However, customer service may not be able to help if you run into issues. Simplisafe offers five different equipment packages on its website. You might also want to add 18005489508 and 6173360100 to your phone, which are the numbers from our support team.
Im a recently new customer to simplisafe and have not had the cops dispatch call for an actual breakin or a false alarm, so im curious. Yesterday i got a call from simplisafe because im on my moms emergency list. The cameras did not work and we switched out at least 5 of them. Systems are installed in a diyfashion by the homeowner. But all future emergency calls will now go through the new number. Make sure to save our monitoring centers number 8556934911 in your contacts to help avoid this. Click here to view the article about the original simplisafe. Its equipment costs are lower than most other home security companies, and you have the option of monthly monitoring without a longterm contract. When the simplisafe system is set up, a secondary phone number is added to the account. We are not simplisafe, but instead a resource for all things related to home security. After several of their friends homes in cambridge, massachusetts, had been burglarized, this pair of harvard business school students decided to create their own alarm system that was easy to use, as well as affordable. The no link to dispatcher warning is announced by your base station or displayed on your keypad when your system does not have an active cellular or wifi connection to the dispatch center. Arm and disarm the system, set instant notifications and keep track of everything in an up to the minute timeline. Will they call both numbers before calling police, or just try the first number.
Master keychainremote, wireless keypad, motion sensor, panic button, glassbreak sensor, entry sensor, adhere siren, smoke detector, freeze sensor, co. Against intruders, fire, water damage, medical emergencies and more, this system provides monitored 247 surveillance by professionals ready to dispatch police at a moments notice. Nov 12, 2019 the monitoring service can dispatch emergency services if a breakin or incident happens. The pricing packages is straight forward and much lower than xfinity. What are the phone numbers that simplisafe will use to call me from.
But rings 247 customer service is a step up from simplisafes 9 a. Im interested in simplisafe, but i need more information. Im a current customer and need to reach tech support. What are the phone numbers that simplisafe will use to. Offer not valid on simplisafe original system or refurbished systems. If police have already been dispatched, your local police department will make the decision of whether to continue to the property. New cops monitoring phone number announcement simplisafe. Simplisafe security system discounts for aarp members. I didnt pick up because i didnt recognize the phone number so. With the speed that i was getting calls from cops dispatch and i. We recommend you have two primary contacts listed, in case we cannot reach your first contact.
This simplisafe security system is easy to install and customizable to homes of any size for flexible use. If you have their number saved on your phone, it would be a good idea to change it now, so youll know whos. Primary contacts are the phone numbers that are contacted after your alarm sounds and before the police are dispatched. People are also drawn to simplisafe because of the diy installation they can install it on their own time wherever they want. Adt security services has long been considered the industry standard seeing that it is the largest home security provider in the us and canada. I want to be able to plug the simplisafe phone numbers into my cell phone. Monitoring phone number and important info, 28, 1 year 6 weeks ago by johnny m. Missing the phone calls to your primary contacts will also result in police dispatch. Simplisafe diy security system investigation yields. I would also like it to verify that they have the correct emergency numbers to call in case there is an alarm call. The marketplace works with many of the best home security companies in the industry including adt, vivint, and protect america. They can contact the police dispatch if you missed their call and provide information on recent alarms.
Is there another phone number that should be used by the police or should i. If dispatch is cancelled, nothing else will happen. Simplisafe home security is a disruptive tech company that designs, engineers, and sells wireless security alarm systems, cameras and services for houses, apartments, and other commercial properties. What are the phone numbers that simplisafe will use to call me from when the alarm is tripped. I am very pleased with the most recent problem with battery life in one of our sensor getting resolved. Have questions about the emergency dispatch service.
You can even watch and capture live video if you have a simplisafe camera. Your best bet would be to keep trying to reach out to them. You can contact our monitoring center 247 at 1 855 6934911. Apr 02, 2020 i purchased the simplisafe home security system a little over two years ago. Its wireless design provides reliable, multilayer protection and avoids interruptions from cut phone lines and power outages, and it connects to an app for remote operation.
Enter your aarp membership number at checkout on the simplisafe website. Product help all new simplisafe original simplisafe. Simplisafe has been around longer, so it might be a better choice for those who want a company with a more established reputation. One simplisafe base unit supports up to 41 sensors. I have had minimal problems with getting problems resolved thru tech support but problems were always worked out to my satisfaction.